Custom Mug

***For Custom Mug Requests Only

Files must be uploaded as PNG, SVG, or AI file and cannot exceed 5GB.

The customer is responsible for checking all artwork before it is submitted to be printed. Kioko WILL NOT edit any artwork unless the Basic Editing service has been added to the order and requested; otherwise artwork prints as is. Artwork cannot be replaced once the order is submitted so be sure you submit your art correctly. No changes will be accepted after this due to our quick printing and turn around timeframes. Cancellations can be made in the customer portal up to 30 mins after the order is confirmed and paid, no cancellations will be accepted after this timeframe because the customer has the ability to process their own cancellation from their order history page.

Returns Policy

Free 14-day exchanges on shop designed inventory for Kioko Members; buyers with guest accounts are ineligible and return shipping fees will be their responsibility. Items must be returned in NEW, UNWORN condition and in it's original packaging.

Custom Products, Digital Files, TShirt Transfers, & Drinkware

Due to the customized nature of these products, Digital files, Drinkware & Custom Products are ineligible for returns or exchanges. See policies pages for guidance on submitting a damage claim.

If the item is damaged upon delivery it can be replaced as long as KIOKO is notified of the damage within 72 hours of postal delivery. Please be sure that if you feel there was a mistake in your order on my part or damage cause in transit please reach out to me within 72 hours of delivery and I will do everything in my power to make it right. 

Shipping

Processing times are between 2-4 business days, not including shipping times, and not including weekends. Processing times can increase during busy/holiday seasons. Rush orders are available at an additional fee. If you are needing an item sooner than my longest processing time I encourage you to add the Rush Order fee or increase your postal shipping rate at your own expense.

Please keep in mind that all items from the same order ship together therefore the processing timeframes changes to that of the item with the longest time. For example tumblers are processed between 2-4 business days and graphic tees are processed within 3-5 business days. In this case, the processing timeframe for the ENTIRE order can change to 3-5 business days and will not ship until all items are ready to ship together. If a customer would like the items to ship seperately they will need to pay additional shipping to cover the extra shipment.